About Me:

Technical Support Engineer for many years transitioning to Software Engineering.
Recently graduated from Le Wagon’s Web Development Bootcamp, which helped solidify the foundational knowledge I had previously built as a self-taught developer.

🔧 Replin.ai (Personal Project)

I’ve spent over 12 years working in technical support. During countless troubleshooting sessions, I often found myself wishing for a set of tools I could fully trust and that didn’t require uploading sensitive data to third-party services or risking exposure beyond my control.

Replin came from that gap. I built it to run entirely on the client side, so analysis can happen locally, privately, and even offline. It’s the toolkit I always wished I had, and one I hope helps others who face the same challenges every day.

• Replin Inspect: HAR analysis and request diagnostics in the browser
• Replin Slugger (coming soon): URL encode/decode + slug utilities
• Replin Diffchecker (coming soon): side‑by‑side diff for troubleshooting
• Replin MapLayers (coming soon): Create/edit and isualize TopoJSON files for applications that use custom map layers.

🧑‍💻 Real-world coding experience

• Built an internal prototype web app using Angular and Meilisearch to search and preserve over 10 years of support knowledge, helping teams resolve new cases using historical data.
• Developed Zendesk Side App extensions to add missing functionality and improve daily support workflows(saved $200.000 in unbudgeted vendor costs).
• Created a custom Zendesk Side App to replace a deprecated native tagging feature, avoiding the need for an expensive enterprise add-on.
• Wrote multiple vanilla JavaScript automations with Google Apps Script to streamline support operations, including escalations and automated case updates.
• More recently, building Replin Tools, a client‑side diagnostics suite for support engineers with strict local‑only data handling.

💻 Hands on experience in these stacks:

Recent Projects

• 🔎 Replin Inspect
  A client-side HAR inspection tool focused on root-cause understanding rather than raw network noise.

• 🐾 MatchPet
  A Ruby on Rails web app exploring matching logic, messaging, and modern server-rendered UX. (Think of Tinder, but for your pets 😉)

These projects are where I spend real time thinking, refactoring, and improving, not demos I touched once.

📊 Git Stats: